1. Core Values & Expectations

At SHEFF’S Pest Solutions, we are committed to delivering top-tier pest control services while upholding the highest standards of integrity, professionalism, and respect. Every team member must adhere to the following principles to ensure the success of our company and the satisfaction of our customers.

2. Integrity In Every Job

Integrity is the foundation of our business. We expect every employee to:
.Be Honest & Transparent – Never mislead customers or provide unnecessary services.
.Uphold Safety Standards – Always follow industry best practices and safety protocols.
.Take Responsibility – Own up to mistakes, correct them promptly, and learn from them.
.Maintain Confidentiality – Protect customer information and company procedures.

3. Triple Threat Defense System

At SHEFF’S Pest Solutions, we implement the Triple Threat Defense System to ensure maximum protection against pests. Every technician must follow this structured approach:

Step 1: Inspection & Identification

• Triple Threat System – What We Do

  1. We Dust Cracks and Crevices

     • We apply professional-grade insecticidal dust into wall voids, cracks, and crevices where pests hide.

     • We focus on key areas like baseboards, electrical outlets, under sinks, and behind appliances.

     • This treatment targets pests at the source, stopping infestations before they spread.

  2. We Remove Spider Webs

     • We use a specialized web-removal brush with an extension pole to clear webs from high corners, eaves, and outdoor structures.

     • We remove all visible spider webs and egg sacs to prevent spiders from returning.

     • This keeps your home looking clean while disrupting spider activity.

  3. We Place Product Around the Home

     • We apply liquid pesticide or granular bait around the foundation, entry points, and yard perimeter.

     • We focus on high-traffic pest areas such as windows, doors, and weep holes.

     • This creates a strong barrier to keep pests from getting inside your home.

Every technician must document each step and ensure the customer understands the process before leaving the site. These are known as the 4 Dubs. What we saw,What we did,What to expect and When we will be back.

4. Respect for All Customers

Every customer deserves professional, courteous, and respectful treatment. Our team must adhere to the following:

✅ Zero Discrimination Policy – We serve all customers regardless of race, ethnicity, gender, religion, or personal preferences.
✅ Active Listening – Understand the customer’s concerns and respond with patience and clarity.
✅ Professionalism in Conduct & Appearance – Maintain clean uniforms, polite language, and positive attitudes at all times.
✅ Conflict Resolution – If disagreements arise, handle them calmly, professionally, and with a solution-focused mindset.

5. Accountability & Consequences

Failure to uphold these policies may result in:
🚨 Verbal or written warnings for minor infractions.
🚨 Suspension or termination for repeated or serious violations.
🚨 Legal action if unethical practices result in harm to customers or the company.

Every employee is expected to read, understand, and follow this policy to maintain the reputation and success of SHEFF’S Pest Solutions.

Signed:
📍 Management – SHEFF’S Pest Solutions
📅 Effective Date: 12/03/2024